 |
Can I Purchase PULSAR Watches Online? |
|
What is the guarantee period for a new PULSAR timepiece? |
|
Where can I obtain a guarantee for my watch? |
|
What should I do if my timepiece needs repair? |
|
Where can I have my watch repaired? |
|
Will I receive an estimate prior to my timepiece being repaired? |
|
What is the duration of the repair warranty? |
|
How can I identify my watch? |
|
Should I pack my timepiece in the original gift box? |
|
Do you accept credit card payments for repair services? |
|
Where can I have my watch battery replaced? |
|
Is it necessary to send my watch to a service centre for a battery change if it is a water-resistant watch or a sport diver's watch or can a dealer complete the repair? |
|
Where can I have my watch strap adjusted? |
|
What special care should I give my watch? |
|
Does my watch need periodic checks? |
|
How should I care for my watch case and bracelet? |
|
Does my watch need to be adjusted for accuracy? |
|
How does magnetism affect quartz watches? |
|
Where can I obtain the instruction booklet for my watch? |
|
How can I obtain further information about the PULSAR Service Department? |
|
Where can I obtain watch parts? |
|
|
Can I Purchase PULSAR Watches Online? |
 |
PULSAR believes that the best way for you to select and purchase a PULSAR watch is at one of our authorised retail stores. Only in these stores can you be sure to find the latest PULSAR collection, and be sure that your new watch bracelet will be sized and fitted correctly, free of charge.
PULSAR, therefore, recommends that you do not purchase a PULSAR watch through any website, unless it is an authorised PULSAR dealer and it has its own retail premises that you can visit. Some non-authorised sites sell counterfeit or second-hand watches, or watches that have been tampered with, and are, therefore, not eligible for care under the PULSAR warranty. Others do not offer the original PULSAR international warranty, nor do they offer any after-sales service of any kind.
PULSAR takes great care to ensure that our PULSAR authorised dealers offer you the very best products and service. Please take advantage of the peace-of-mind that only they can offer to PULSAR purchasers.
For more information or to check an authorised stockist contact info@pulsarwatches.com.au or phone 1300 300 994.
|
 back to top |
|
What is the guarantee period for a new PULSAR timepiece? |
|
The guarantee period for PULSAR watches sold in Australia by an authorised retail outlet is three (3) years from the date of purchase. If the watch was purchased internationally at an authorised retail outlet, then the warranty period is one (1) year.
All guarantees are limited and do contain certain exclusions. Please examine your guarantee closely.
|
| back to top |
|
Where can I obtain a guarantee for my watch? |
|
A guarantee booklet comes with the watch. If you do not have one, please contact the retailer from whom you purchased the watch. As a guarantee booklet cannot be re-issued, please take care not to mislay it during the guarantee period.
However, we will also accept a proof purchase from an authorised retail outlet to perform under guarantee repairs.
|
| back to top |
|
What should I do if my timepiece needs repair? |
|
PULSAR provides a service network around Australia. Please call the PULSAR Service Hotline on 1300 363 575 for the service agent in your state. If you are taking or sending your timepiece to a service centre/agent please:
a) Include a small note outlining the problem or symptoms you are having with the watch or clock
b) Include your original guarantee or proof of purchase if the timepiece is still within the warranty period
c) If mailing, please ensure that your name and address are shown on both the outside of the package as a return address and on the correspondence inside describing the problem. Also, keep a record of the case number (hyphenated) and the serial number from the back of your watch for reference
d) Always send the timepiece using registered mail to protect yourself in case of a loss in transit and to make tracing possible if necessary
e) Package the timepiece well in bubble wrap to protect it in transit
|
| back to top |
|
Where can I have my watch repaired? |
|
PULSAR provides a service network around Australia. Please take or send your timepiece to the service agent for your state.
NEW SOUTH WALES:
Seiko Australia Pty Ltd
89 Epping Road
NORTH RYDE NSW 2113
Mailing Address:
PO BOX 314,
NORTH RYDE, NSW, 1670
Tel. (02) 9805 4666
Fax (02) 9887 3736
Email: service@seiko.com.au
Open: Mon-Fri. 8.30-5:00pm
VICTORIA:
Seiko Australia Pty Limited
Suite 1 2nd Floor Illoura Plaza
424 St Kilda Road
MELBOURNE VIC 3004
Tel. (03) 9864 4333
Fax. (03) 9820 1702
Email: service@seiko.com.au
Open: Mon-Fri. 8.30-5:00pm
Or service agents:
QUEENSLAND:
R W Harrold
Shop 3a Ground Floor
Sherwood House
39 Sherwood Road
TOOWONG QLD 4066
Tel. (07) 3876 7133
Fax (07) 3876 7414
Email: rharrold@bigpond.net.au
Open: Mon-Fri. 8.30am-4.30pm
Sat. 9:00am-12:00pm
SOUTH AUSTRALIA:
About Time Watch Repairs
3rd Floor IOOF Building
47 Gawler Place
ADELAIDE SA 5000
Tel. (08) 8212 8110
Fax (08) 8212 8112
Email: abouttimewatchrepairs@hotmail.com
Open: Mon-Fri. 8.30am-5:00pm
WESTERN AUSTRALIA:
Neville Cox Watchmaker
PO Box 1749
Canning Vale DC WA 6970
Tel. & Fax (08) 9493 6363
Mob: 0419 943 176
Email: nevcox@iinet.net.au
Open: Mon-Fri 9:00am to 5:00pm
NEW ZEALAND:
Watch World Ltd
226a Bush Road
ALBANY AUCKLAND 1331
Tel. +64 9 415 5668
Fax. +64 9 415 5662
Email: alanhulse@watchworld.co.nz
General enquiries: admin@watchworld.co.nz
Open: Mon-Fri 8.30am-4.30pm
PAPUA NEW GUINEA:
Chin Hoi Meen
PO Box 1106
Boroko
National Capital District
PORT MORESBY
Tel: (675) 325 6644
Fax: (675) 325 0134
Email: henry@chm.com.pg
FIJI:
Stinson Pearce
36 Freeston Road
Walu Bay
SUVA, FIJI
Tel: (679) 330 2366
Fax: (679) 330 3850
Email: service@motibhaisuva.com.fj
|
| back to top |
|
Will I receive an estimate prior to my timepiece being repaired? |
|
If you request a quote, one will be given. If your timepiece is out of warranty, and the warranty details have been sent, you will receive a written estimate outlining all repair costs. You can reply to the estimate by returning the postcard or calling the appropriate service centre. If you give instructions in your letter that no estimate is necessary, no estimate will be given and the repair will be initiated.
|
| back to top |
|
What is the duration of the repair warranty? |
|
A repair completed by a PULSAR service centre has a repair warranty of six (6) months. This warranty covers the parts used and labour expended in the repair. It excludes any other faults that may occur, including accidental damage or use other than normal, fair wear and tear.
|
| back to top |
|
How can I identify my watch? |
|
The best way to identify a watch is to look on the caseback at the back of the watch. The calibre number is the first four alphanumeric numbers e.g. V732. The case number is the next four numbers e.g. 5A30.
|
| back to top |
|
Should I pack my timepiece in the original gift box? |
|
No. Securely package your watch or clock in bubble wrap if sending it in. Gift boxes should NOT be used when sending in watches for repair.
|
| back to top |
|
Do you accept credit card payments for repair services? |
|
Yes. We accept Visa, American Express, MasterCard, and Bankcards.
|
| back to top |
|
Where can I have my watch battery replaced? |
|
Any PULSAR service centre or agent can change the battery. In addition, an authorised PULSAR dealer may also replace the battery.
|
| back to top |
|
Is it necessary to send my watch to a service centre for a battery change if it is a water-resistant watch or a sport diver's watch or can a dealer complete the repair? |
|
It is strongly advised that you have your battery changed by a qualified technician at an authorised service centre. The service centre will also pressure test the watch, to ensure that it remains water-resistant.
|
| back to top |
|
Where can I have my watch strap adjusted? |
|
The service agent for your state can adjust the watch strap for you. Alternatively, a PULSAR appointed dealer might be able to help with the strap adjustment. Call PULSAR Service on 1300 363 375 for more information.
|
| back to top |
|
What special care should I give my watch? |
|
• Avoid shocks. Your watch is a precision measuring instrument. Avoid undue shocks (such as dropping it on hard surfaces). The normal shocks caused by sports like tennis or golf will not harm the watch.
• Protect it from perspiration. Try to protect your watch from heavy perspiration. Please remember to wipe it dry as soon as conveniently possible.
• Temperature extremes. Mechanical watches are more affected by extremes of temperate than quartz watches. Mechanical watches are designed to keep good time if worn on the wrist actively for eight hours a day with ambient temperatures between -10°C and +35°C.
• If your watch is stored at temperatures outside the normal range (as low as -10°C or as high as +60°C) the electronic components may cease to function normally.
The response time of liquid crystals used in the displays on digital watches at temperatures below freezing is slow, and they tend to look very dark at high temperatures, but normal performance returns at average temperatures.
Battery life can be significantly reduced at high temperatures (above 40°C), and battery fluid may leak out.
• Avoid Chemical substances. Chemical gases, mercury, etc. may change the colour of cases, bracelets and straps.
|
| back to top |
|
Does my watch need periodic checks? |
|
PULSAR watches are designed to provide a lifetime of accurate and reliable service. However, every three to five years, or when you replace the battery, it is recommended that you visit a PULSAR service agent to have your watch serviced. They will inspect your watch for any worn parts that may need replacement, check whether it needs lubrication, and whether perspiration or water, dust, etc., have entered the watch.
|
| back to top |
|
How should I care for my watch case and bracelet? |
|
Metal bracelets should be washed carefully in water. If really dirty, use a soft toothbrush with soap and water to brush away the dirt. Then, rinse with water and dry carefully with a soft cloth. If your watch is not water resistant, be careful not to get water on the case. Cases should be wiped gently with a slightly moistened soft cloth and then dried carefully.
Leather straps should be slightly loosened in the summer, as they may absorb perspiration. A tight strap prevents the passage of air between the strap and the wrist, which can cause a perspiration rash.
If the strap ever becomes wet with perspiration, wipe it dry with a soft cloth.
When you take off your watch, leave it in a well-ventilated spot. Do not put it in a sealed container when it is still damp with perspiration.
Avoid leaving your watch in direct sunlight, as this may cause the strap colour to fade.
|
| back to top |
|
Does my watch need to be adjusted for accuracy? |
|
Watch accuracy depends on the movement used in the watch, as to whether it is quartz battery or automatic mechanical operated. Please refer to the information in your instruction booklet. If the accuracy of your watch is outside the standard range, we recommend you contact the service network to have the accuracy adjusted.
|
| back to top |
|
How does magnetism affect quartz watches? |
|
It doesn't usually affect digital quartz watches, but it can affect analogue watches, which uses a tiny electric motor to turn the hands. Powerful magnetism can affect the performance of this motor.
Magnetic fields may cause analogue watches to gain time, lose time, or stop. They will usually return to normal time-keeping as soon as they leave the source of magnetism. But you may need to reset your watch.
Avoid putting your watch near medical equipment, headphones, loudspeakers, or refrigerator door magnets. Electric mixers, blenders and a wide range of other electrical equipment may also have strong enough magnetic fields to affect timekeeping accuracy.
|
| back to top |
|
Where can I obtain the instruction booklet for my watch? |
|
You should have received an instruction booklet when you purchased the watch. However, if you do not have one, instruction booklets can be downloaded from our PULSAR website.
|
| back to top |
|
How can I obtain further information about the PULSAR Service Department? |
|
Send an email to service@seiko.com.au We are generally able to answer your question within three to five business days. Alternatively, depending on your inquiry please contact the PULSAR Service Hotline on 1300 363 575.
|
| back to top |
|
Where can I obtain watch parts? |
|
Complete bands and bracelets only can be obtained by calling the PULSAR Service Centre on 1300 363 575.
|
| back to top |
