Frequently Asked Questions


Complete bands and bracelets only can be obtained by calling the PULSAR Service Centre on 1300 363 575.

You should have received an instruction booklet when you purchased the watch. However, if you do not have one, instruction booklets can be downloaded from our PULSAR website.

Watch accuracy depends on the movement used in the watch, as to whether it is quartz battery or automatic mechanical operated. Please refer to the information in your instruction booklet. If the accuracy of your watch is outside the standard range, we recommend you contact the service network to have the accuracy adjusted.

PULSAR watches are designed to provide a lifetime of accurate and reliable service. However, every three to five years, or when you replace the battery, it is recommended that you visit a PULSAR service agent to have your watch serviced. They will inspect your watch for any worn parts that may need replacement, check whether it needs lubrication, and whether perspiration or water, dust, etc., have entered the watch.

The service agent for your state can adjust the watch strap for you. Alternatively, a PULSAR appointed dealer might be able to help with the strap adjustment. Call PULSAR Service on 1300 363 375 for more information.

To avoid damage caused by battery leakage, it is important to replace the battery as soon as possible. We recommend that you contact an authorized Pulsar dealer and request that they use only genuine Seiko batteries.

No. Securely package your watch or clock in bubble wrap if sending it in. Gift boxes should NOT be used when sending in watches for repair.

A repair completed by a PULSAR service centre has a repair warranty of six (6) months; SEIKO (12) months, and Lorus (6) months. This warranty covers the parts used and labour expended in the repair. It excludes any other faults that may occur, including accidental damage or use other than normal, fair wear and tear.

PULSAR provides a service network around Australia. Please take or send your timepiece to the service agent for your state.

 

NEW SOUTH WALES:

 

Seiko Australia Pty Ltd

89 Epping Road

NORTH RYDE NSW 2113

Mailing Address:

PO BOX 314,

NORTH RYDE, NSW, 1670

Tel. (02) 9805 4666

Fax (02) 9887 3736

Email: service@seiko.com.au

Open: Mon-Fri. 8.30-5:00pm

 

VICTORIA:

 

SEIKO Australia Pty Limited

Service Centre 

Address : Suite 7, Building 1

1st Floor, 574 Plummer Street

Port Melbourne, Victoria 3207. 

Phone : (03) 9644 5555 

Fax : (03) 9645 6979 

Email : service@seiko.com.au 

Opening hours : Mon-Fri. 8.30am-1pm then 2pm-5:00pm 

 

Or service agents:

 

QUEENSLAND:

 

R W Harrold

Shop 3a Ground Floor

Sherwood House

39 Sherwood Road

TOOWONG QLD 4066

Tel. (07) 3876 7133

Fax (07) 3876 7414

Email: rharrold@bigpond.net.au

Open: Mon-Fri. 8.30am-4.30pm

 

 

SOUTH AUSTRALIA:

 

About Time Watch Repairs 

3rd Floor IOOF Building

47 Gawler Place

ADELAIDE SA 5000

Tel. (08) 8212 8110

Fax (08) 8212 8112

Email: abouttimewatchrepairs@hotmail.com

Open: Mon-Fri. 8.30am-5:00pm

 

WESTERN AUSTRALIA:

 

Neville Cox Watchmaker

PO Box 1749

Canning Vale DC WA 6970

Tel. & Fax (08) 9493 6363

Mob: 0419 943 176

Email: nevcox777@bigpond.com

Open: Mon-Fri 9:00am to 5:00pm

 

NEW ZEALAND:

 

SEIKO Australia Pty. Ltd.

226a Bush Road, Albany

North Shore, Auckland, 0632

Tel. +64 9 415 5668

Fax. +64 9 415 5662

Email: service@seiko.co.nz

Open: Mon-Fri 8.30am-4.30pm

 

Open: Mon-Fri 8.30am-4.30pm

 

PAPUA NEW GUINEA:

 

Chin Hoi Meen

PO Box 1106

Boroko

National Capital District

PORT MORESBY

Tel: (675) 325 6644

Fax: (675) 325 0134

Email: henry@chm.com.pg 

 

FIJI:

 

Stinson Pearce 

36 Freeston Road

Walu Bay

SUVA, FIJI

Tel: (679) 330 2366

Fax: (679) 330 3850

Email: service@motibhaisuva.com.fj

A guarantee booklet comes with the watch. If you do not have one, please contact the retailer from whom you purchased the watch. As a guarantee booklet cannot be re-issued, please take care not to mislay it during the guarantee period.

However, we will also accept a proof purchase from an authorised retail outlet to perform under guarantee repairs.

PULSAR believes that the best way for you to select and purchase a PULSAR watch is at one of our authorised retail stores. Only in these stores can you be sure to find the latest PULSAR collection, and be sure that your new watch bracelet will be sized and fitted correctly, free of charge.

PULSAR, therefore, recommends that you do not purchase a PULSAR watch through any website, unless it is an authorised PULSAR dealer and it has its own retail premises that you can visit. Some non-authorised sites sell counterfeit or second-hand watches, or watches that have been tampered with, and are, therefore, not eligible for care under the PULSAR warranty. Others do not offer the original PULSAR international warranty, nor do they offer any after-sales service of any kind.

PULSAR takes great care to ensure that our PULSAR authorised dealers offer you the very best products and service. Please take advantage of the peace-of-mind that only they can offer to PULSAR purchasers.

For more information or to check an authorised stockist contact info@pulsarwatches.com.au or phone 1300 300 776.

Send an email to service@seiko.com.au We are generally able to answer your question within three to five business days. Alternatively, depending on your inquiry please contact the PULSAR Service Hotline on 1300 363 575.

It doesn't usually affect digital quartz watches, but it can affect analogue watches, which use a tiny electric motor to turn the hands. Powerful magnetism can affect the performance of this motor.

The good news is that although analogue watches may gain time, lose time, or even stop under the influence of powerful magnetic fields, they will usually return to normal time-keeping as soon as they leave the source of magnetism. (You may need to reset your watch, of course.)

Avoid putting your watch near medical equipment, headphones, loudspeakers, or refrigerator door magnets. Electric mixers and blenders and a wide range of other electrical equipment may also have strong enough magnetism to affect timekeeping.

Metal bracelets should be washed carefully in water. If really dirty, use a soft toothbrush with soap and water to brush away the dirt. Finally, rinse with water and dry carefully with a soft cloth. If your watch is not water resistant, be careful not to get water on the case. Cases should be wiped gently with a slightly moistened soft cloth and then dried carefully.

Leather straps should be slightly loosened in the summer, when they may absorb perspiration. A tight strap not only prevents the passage of air over the strap undersurface but can also cause a perspiration rash on the wrist.

If the strap ever becomes wet with perspiration, wipe it dry with a soft cloth.

When you take off your watch, leave it in a well-ventilated spot. Never put it in a sealed container when it is still damp with perspiration.

Avoid leaving your watch in direct sunlight. The strap color may fade.

Shocks: Your watch is a precision measuring instrument. Treat it carefully, and it will serve you well. Avoid undue shocks (such as dropping on hard surfaces). The normal shocks caused by sports like tennis or golf present no threat, but "Twin Seiko" (extra-high precision) watches should not be worn while participating in such sports.

Perspiration: You should aim to protect your watch from heavy perspiration. Please remember to wipe it dry as soon as conveniently possible.

Temperature Extremes: Quartz watches are much less affected by extremes of temperature than mechanical watches, and are designed to keep good time if worn on the wrist for eight hours a day with ambient temperatures between -10°C and +35°C. If removed completely from the wrist, your watch may lose time during the winter, but will return to normal accuracy as soon as you start wearing it again.

If your watch is stored at temperatures outside the normal range (as low as -10°C or as high as +60°C) the electronic components may cease to function normally.

The response time of liquid crystals used in the displays on digital watches at temperatures below freezing is slow, and they tend to look very dark at high temperatures, but normal performance returns at normal temperatures.

Battery life can be significantly reduced at high temperatures (above 40°C), and battery fluid may even leak out.

Chemicals: Chemical substances, gases, mercury, etc., may change the color of cases, bracelets and straps. Mercury (for instance, from a broken thermometer) can cause particularly unsightly grey discoloration of gold plating.

It is strongly advised that you have your battery changed by a qualified technician at an authorised service centre. The service centre will also pressure test the watch, to ensure that it remains water-resistant.

Yes. We accept Visa, American Express, MasterCard, and Bankcards.

The best way to identify a watch is to look on the caseback at the back of the watch. The calibre number is the first four alphanumeric numbers e.g. V732. The case number is the next four numbers e.g. 5A30.

If you request a quote, one will be given. If your timepiece is out of warranty, and the warranty details have been sent, you will receive a written estimate outlining all repair costs. You can reply to the estimate by returning the postcard or calling the appropriate service centre. If you give instructions in your letter that no estimate is necessary, no estimate will be given and the repair will be initiated.

PULSAR provides a service network around Australia. Please call the PULSAR Service Hotline on 1300 363 575 for the service agent in your state. If you are taking or sending your timepiece to a service centre/agent please:

a) Include a small note outlining the problem or symptoms you are having with the watch or clock 

b) Include your original guarantee or proof of purchase if the timepiece is still within the warranty period

c) If mailing, please ensure that your name and address are shown on both the outside of the package as a return address and on the correspondence inside describing the problem. Also, keep a record of the case number (hyphenated) and the serial number from the back of your watch for reference

d) Always send the timepiece using registered mail to protect yourself in case of a loss in transit and to make tracing possible if necessary

e) Package the timepiece well in bubble wrap to protect it in transit

 

The guarantee period for PULSAR watches sold in Australia by an authorised retail outlet is three (3) years from the date of purchase. If the watch was purchased internationally at an authorised retail outlet, then the warranty period is one (1) year. 
All guarantees are limited and do contain certain exclusions. Please examine your guarantee closely.